Frequently Asked Questions
Want convenient one-click ordering and want us to choose your meals?
Order one of our convenient weekly Healthy Living Meal Programs and let us do the work for you. Each week, we will select an assortment of meals from the weekly menu for you.
Want to control your menu selections and customize your meals?
Create your own weekly menu and customize your individual meals with our A La Carte menu. Choose your meals, select your side dishes, and personalize your meals with individual meal options. Order individually packaged or family-style containers.
Yes! With our A La Carte menu, you can customize each individual meal according to your tastes. Select your portion size, choose your side dishes and create the daily menu you want. Simply select the individual meal preferences you want when placing your A La Carte order.
We do not allow customization or special preference requests for our standard meal programs. If you have special dietary needs or would like to request specific food preferences for a meal program, we are happy to create a Custom Meal Program for you. Custom programs cannot be ordered online and require a personalized quotation to make sure we can meet your needs. Please contact Customer Service to request a quote.
We believe in providing a quality product at a fair price and earning a fair profit to sustain our business. Committing to quality, employing our own chefs, making meals from scratch by hand, using premium ingredients, and shipping food fresh instead of frozen means we do cost more than the industrially processed “big food” alternatives that use far cheaper ingredients. Our prepared meals are priced competitively to other premium home meal delivery providers, and are far less expensive than hiring a personal chef. Weekly orders generally cost less than eating at restaurants of comparable food quality, and are also less than the cost of planning, purchasing, preparing, cooking and cleaning up after eating meals at home using comparable ingredients.
Individual meals are priced on an A La Carte basis based on the the item and portion size, and are also offered in family-style packaging at a discount. Our standard Meal Programs are priced on a weekly basis, and prices vary based on the program type. Custom Meal Programs are individually designed and priced. Prices vary and are quoted on a case-by-case basis, based many factors including the amount and type of food, shipping location, complexity of the customization, and the length of time for which you commit to use our personal chef service. For delivery customers, shipping fees are not included in the per item or program food prices and are based on the amount of food you order, the shipping address, and other factors.
Our chefs prepare every meal to order from scratch each week in our own commercial kitchen. As such, unlike with mass-produced and industrially processed meals, the specific nutritional information for each meal can vary. However, we do provide the following general guidance for our meals assuming standard preparation and a regular size. Most of our entrees come in two basic serving sizes: regular and large. Nutritional information can be viewed on the A La Carte menu for each item.
Nationwide! We deliver to residential addresses everywhere in the U.S. via third party courier deliver services (e.g., FedEx, UPS). Deliveries to certain areas (e.g., Some parts of Alaska and Hawaii) may require additional charges or other special delivery arrangements. For deliveries to business addresses, please contact customer service at 866-575-2433 or email email@example.com to ensure your package receives the proper delivery instructions. Customers in the Orlando, FL area may receive local delivery or may elect to pick up their meals at our kitchen.
We deliver your fresh prepared meals once per week, generally on Friday.
Shipping fees are not included in the individual meal and program prices and vary based on the amount of food you order, the shipping address, and other factors.
No! Our meals are made to order from scratch each week, packaged, shipped and delivered fresh to your door, never frozen, and ready to eat.
Yes! We guarantee that your meals will stay fresh for the whole delivery week (i.e., 7 days after the normal delivery date - Friday to Friday), provided you follow our simple handling instructions once your meals are delivered.
Each meal is individually packaged and sealed for freshness in a BPA-free container that is recyclable and both oven and microwave safe. The oxygen is removed from the meal containers, and your individually sealed meals are delivered in one of our insulated cooler boxes with ice gel packs for shipping. Using our proprietary method, our cooler boxes have been tested to stay cold, but not freeze, for up to 36 hours in extreme shipping conditions. You receive your meals fresh, not frozen, and ready to eat.
When you receive your delivery, you should promptly check your order for accuracy and place all items in your refrigerator at a temperature of 33-36 degrees (F) until you are ready to eat them. With proper handling, we guarantee your meals will remain fresh for the entire delivery week (e.g., Friday to Friday).
Although our meals are delivered fresh and taste best when eaten fresh, cooked meals may be frozen and enjoyed at a later date. Meals that contain raw fruits and vegetables should be enjoyed fresh and should not be frozen. If you do decide to freeze a cooked meal, we recommend you thaw it slowly in the refrigerator before heating. Remember, for all foods (not just ours), never refreeze food that was frozen and then thawed.
All Healthy Chef Creations meals and menu items are delivered fresh, fully-cooked, and ready-to-eat. Our containers are BPA-free and both oven and microwave safe.
Cold Items (remove before heating) – Items that are best enjoyed cold should be removed from the containers prior to heating. Simply open (peel or cut) the container and enjoy.
Hot Items (heating instructions) – While you may enjoy your food cold right out of the container, for the best tasting, gourmet dining experience, we recommend heating your prepared meals as described below:
CONVENTIONAL OVEN (most even heating - recommended): Remove lid and plastic container seal (peel or cut). Place container on a cookie sheet tray in a pre-heated oven @ 300 degrees and heat to desired temperature. We recommend starting at 6-8 minutes for lighter items (e.g., breakfasts, light dinner entrees, small sides), and 8-10 minutes for heartier items (e.g., hearty dinner entrees, large sides). Start with the recommended time, check the temperature regularly, and continue heating until desired temperature is reached.
MICROWAVE OVEN (fastest heating): Remove lid and plastic container seal (peel or cut). Place container in microwave and heat to desired temperature. We recommend heating on High, starting at 30 to 45 seconds for lighter items (e.g., breakfasts, omelets, quiches, breakfast burritos, fish and other light dinner entrees, small sides), and 45-90 seconds for heartier items (e.g., hearty dinner entrees, steaks, stews, large sides). Start with the recommended time, and dd 20-30 seconds as necessary to heat until desired temperature is reached.
DO NOT OVERHEAT. WARNING: Remove the clear plastic cover and remove the plastic seal from your container before heating meals. Use of toaster ovens is not recommended.
Each individual meal container is made of recyclable, BPA-free plastic. The insulated cooler linings and the cardboard shipping boxes are recyclable. The ice gel packs are reusable. Check with your local recycling collector for more information.
Orders may be placed online at www.HealthyChefCreations.com or via phone at 866-575-2433. As our meals are prepared to order and made from scratch each week, all orders are due on Thursday, 11:59pm ET the week prior to the desired Friday delivery date (8 days before the delivery date).
Simply log in to your account, go to the shipping tab in your main account profile, and save your new shipping information.
NOTE: Changes to shipping addresses in profiles will be applied to future purchases only, and will not be automatically applied to future delivery weeks for existing orders from previous purchases. To change the shipping address for a future delivery week for an existing order from a previous purchase, please contact Customer Service. Shipping addresses for existing orders from previous purchases cannot be changed online.
You may place orders weekly, order for multiple weeks at a time, or place a multi-week order. You may also turn on auto-renewal for your account (online in your account profile or call customer service). With auto-renewal, your latest Meal Program order will be automatically reordered for you at the end of your current order cycle (e.g., at the end of a two-week Meal Program order, another two-week order for the same Meal Program would automatically be placed). Auto-renewal is not available for A La Carte orders.
You may cancel or change an order for a future (non-current) delivery date at any time up until Thursday, 11:59pm ET the week prior to the delivery date (i.e., 8 days before the scheduled delivery date). Cancellations and order changes are not permitted for current delivery date orders. All cancellation requests must be made in writing by emailing firstname.lastname@example.org. See the Terms and Conditions for additional information on our cancellation policy.
We accept all major credit cards and PayPal.